Q: How can I start a purchase?
A: Please choose the game, server and the item quantity, then place an order on our page and send paypal payment to us.
Q: What kind of payment types can I choose to pay for my order on your website?
A: We accept payments by Paypal, Western Union, money order as well as checks E-checks.Paypal is our preferred method of payment though ,if you do not have one, you can also pay by credit cart, such as Visa MasterCard, Discover and American Express is also acceptable. What sort of information shall be included with my payment.
Q: What information should I include with my payment?
A: You must include your character name, server and faction to avoid unnecessary delays. We will not be able to deliver anything without your character's name.
Q: Why do we need your phone number?
A: We may need to call you for further verification purposes before delivery of your items. If we have your current phone number we are able to verify & complete your order in the quickest possible time (under 30 mins).
Q: Why do you sometimes need to call me when I have made an order?
A: There might have been an error in your order; a missing character name, payment processing complications, etc.
You might have not been online when we tried to deliver your order, we may call to ask you to collect your order ingame.
For large orders, we must confirm your identity and legitimate possession of the credit card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
If we are unable to resolve an issue via e-mail, we may call you to resolve the issue.
Q: How long does it take for me to get the gold after I have made the payment?
A: As for the delivery time, we enjoys the applause given by its loyal customers for having been so quick and secure. To make this online transaction be safer to be carried out, some certain degree of verification will have to take place,such as E-mail as well as call verification. But once the payment goes through, shipment will be ready for you.
Q: May I know in which way the gold shall be transferred ?
A: Gold you ordered will be transfered to your character via in-game mailing system or by face to face delivery. Thank you for your cooperation.
Q: Can I check my order(s) status?
A: If you registered, You can enter into Track Orders and check the status of your order(s).
Q: Where do I add my informations when I place my order of powerleveling and what informations should be included?
A: The complete information for your order shall be the in-game account/password/character name/country/ream. Meanwhile,you can put any requests you may have in the comment box,we will try the best we can to comply with this.
